Question: How Do I Contact FedEx About My Package?

Can you sue FedEx for not delivering my package?

Whoever paid FedEx can file a claim.

By default, FedEx packages have up to $100 of protection from loss or damage.

If the value is more than that, the shipper must “declare” that value, AND pay for additional coverage..

Why is FedEx holding my package?

Even if your package arrives before the estimated delivery date, they will hold it until said date. I think they do this to prevent any complications upon receiving the package (as far as being home when it’s delivered.) … FedEx said my package will be delivered at 6 PM today, but it’s still in Poyle, BR.

Can I get a refund from FedEx?

We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds. This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

Do lost packages ever get found?

In practice, we have never had any lost package found by USPS. … If possible take your packages to the local post office and get a paper receipt evidence with both Amazon and USPS that you are not a crank. Report it to local police and file a claim with the post office on every package.

How do I know if FedEx lost my package?

Submit your claim and then you can easily track it through the FedEx claim website. You can check it 24/7 for immediate updates. If your claim is lost, FedEx will perform a “trace” to try and locate where it went missing. They will notify you when it has been resolved as lost or found by email.

Does FedEx ever lose packages?

The truth of the matter is that packages very rarely get lost. All three of the major American carriers – FedEx, UPS, and USPS – have been doing package delivery for decades. They have so many failsafes built into their mailstreams that packages virtually never fall out of them with no accountability or trail.

Does FedEx have 24 hour customer service?

Customer Support We appreciate hearing what’s on your mind. Your feedback, suggestions and ideas are what keep us going 24 hours a day. We appreciate hearing what’s on your mind.

Can I call FedEx to pick up my package?

Regularly scheduled pickups: If your business has been affected by the changing times and you need to cancel, suspend or move your regularly scheduled pickup, please either call 1.800.463.3339 and say “schedule a pickup” or talk to your FedEx account executive for more details.

Who do I call if my package was not delivered FedEx?

Call 1.800. GoFedEx 1.800. 463.3339 and request a FedEx Ground® Call Tag.

Can you give a FedEx package to a driver?

Yes. If you place the package where your driver normally leaves yours, they will pick it up when they make the delivery there.

How do you send a FedEx package?

Get the package to FedEx.Plan your shipment based on destination. … Ensure the item can be shipped. … Package the item. … Determine which shipping service is best for your needs. … Create shipping labels. … Choose additional delivery options and special services if needed. … Print and attach the FedEx label.More items…

Where can I return a FedEx package?

Through the nearest staffed FedEx Office, FedEx Ship Center® or FedEx Authorized ShipCenter® location, or a participating FedEx ShipSite® location. Find a location.

Does FedEx refund for stolen packages?

FedEx allows either the shipper or the receiver to file the claim for a lost package. They say it should be whoever has the interest in the items shipped. … FedEx generally covers the first $100 of value of a package unless you purchase additional insurance or can prove that they damaged an item worth more than that.

How do I dispute a charge on FedEx?

To dispute an invoiceLog in to FedEx® Billing Online.Select the invoice to dispute from the account Summary screen.On the Invoice Detail View screen, click the Dispute Invoice button.On the Dispute Entire Invoice screen, select a reason for the dispute.Click the Dispute button.

How can I get in touch with a FedEx driver?

Method 1 of 3: Calling FedExThe main customer support number for the U.S. and international calls for FedEx office is 1-800-Go-FedEx or 1-800-463-3339. … If you want to contact FedEx’s corporate offices, you can dial the 800 number or 1-469-980-3000.

How do I complain to FedEx?

FedEx complaints contactsCall Customer Care Contact Form on 1 (800) 463-3339 or 1 (800) Go FedEx.Visit Customer Support Center.Tweet FedEx Customer Care.Tweet FedEx.

What happens if FedEx loses my package?

In case a package is truly lost, the buyer will naturally want a refund or a replacement. If the shipping carrier is unable to locate the package, you will be directed to file an insurance claim to cover the insured value of your package.

How do I reach a live person at FedEx?

How to Call a Live Person in Fedex Customer ServiceDial 1-800-463-3339.Say “give me options”Say “more options” or press 7.Say “even more options” or press 7.Say “it’s something else” or press 8.After that, the automated phone system will connect you to a live customer service agent from Fedex.

What do I do if my package says delivered but no package?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Does FedEx lie about delivery?

Fedex does not have storage facilities for food/flowers/perishable items. They push that stuff through as quickly as possible and if it doesn’t make it, it often gets tossed. It is actually highly unlikely that the driver (Or even the USPS driver) lied about delivering the package. They most likely did “deliver” it …